At FishwalaBD, customer satisfaction is our top priority. We strive to deliver fresh, high-quality products every time you shop with us. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a hassle-free process for resolving your concerns.

1. Eligibility for Returns and Refunds

You may request a return or refund if:

  • The product you received is damaged, defective, or spoiled.
  • The wrong product was delivered.
  • The product is missing from your order.
  • The product does not meet the quality standards promised.

Please note:

  • Perishable items such as fresh fish, meat, fruits, and vegetables are only eligible for refunds if reported within 24 hours of delivery.
  • Non-perishable items (packaged goods) can be returned within 7 days, provided they are unopened and in their original packaging.

2. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

  1. Contact Our Support Team:
  2. Provide Order Details:
    • Your order number.
    • A description of the issue (include photos if applicable).
  3. Resolution:
    • Our team will review your request and provide a resolution within 48 hours.

3. Refund Process

  • Refund Method: Refunds will be issued to your original payment method or as store credit, depending on your preference.
  • Processing Time: Refunds typically take 5-7 business days to process after approval.

4. Exceptions

  • We do not accept returns or offer refunds for items that are damaged due to mishandling after delivery.
  • Promotional or discounted items may not be eligible for returns unless they are defective or damaged.

5. Cancellations

  • Orders can be canceled if the request is made before the order is dispatched.
  • If the order has already been shipped, you may still be eligible for a refund or return under the conditions mentioned above.

6. Contact Us

For any questions or further assistance, please reach out to our customer support team:

Thank you for choosing FishwalaBD. We are committed to ensuring a smooth and satisfying shopping experience for you!